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Product Information

Predictive Dialer - 48 lines
[Pdialer-48p] $26,995.00

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Optimize your calling tasks or call center agents' time with this Predictive Dialer. Multiple calls are made simultaneously by accessing your prospect database. Connected calls are transfered to available agents along with the customer's information as a screen pop-up making optimum use of your agents' time. Numbers on the "do not call list" are blocked in real-time.

Enabling Predictive Dialing, Agent Ready Dialing, Preview or Power Dialing, this solution gives you the power you need to monitor lead performance and adjust your lead ratio as needed.

Other models are available in 24 and 96 port configurations. Please note: Available only as shipping regulations permit.

Features:

• VoIP or T1/PRI-driven predictive dialing
• Softdialer (VoIP) or regular dialer (PSTN Terminations)
• Configurable time-of-day to address regulations as required
• Enforcement of quota-based dialing
• Real-time reporting capabilities
• Dialer console to adjust speed and monitor channel utilization
• Monitor agent and line performance
• Connection within milliseconds—assured to hear the 1st 'Hello'
• Configurable call recording capabilities for training or other purposes
• Includes softphone for the agent pool to provide customer information at the time of the call
• NO PBX required

Computer included:

This turnkey solution package includes 24 ports T1/PRI interface, with a VoIP (SIP) connection to agents. This is an ideal solution for a small to medium outbound Call Center.

Support:

This product was added to our catalog on Friday 20 July, 2007.